Shipping policy
SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with BOCHAN.
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Estimated Delivery Times
Delivery times may vary depending on the destination.
Ukraine
- 2–5 business days
Germany
- 2–6 business days
European Union
- 3–9 business days
United Kingdom & Switzerland
- 5–12 business days
Rest of Europe
- 5–14 business days
USA & Canada
- 7–18 business days
Rest of the World
- 10–25 business days
These delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout according to your destination and the shipping option selected.
Free shipping is available in selected regions once the minimum order value shown at checkout has been reached.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
BOCHAN is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses.
Delays
BOCHAN is not responsible for shipping delays caused by customs, carriers, weather conditions, holidays, or other events beyond our control.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
Email:
support.bochan@gmail.com
We will work with the shipping carrier to resolve the issue.
Contact
If you have any questions regarding shipping, please contact us:
