Refund policy
Return & Refund Policy
Effective Date: July 30, 2026
At BOCHAN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn, used, washed, or damaged after delivery.
- Products returned without original packaging or tags.
- Gift cards.
- Final sale or clearance items (if applicable).
- Personalized or custom-made products.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue so we can review your request.
Return Shipping
Unless the return is due to our error (damaged or incorrect item), customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return procedure described above.
Contact
If you have any questions regarding returns or refunds, please contact us at:
